Fraktpolicy

Shipping Policy

At Harrlow, we understand that a smooth delivery experience is an important part of your order. We partner with DHL to provide reliable shipping and help ensure your purchases reach you safely.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.

Orders are typically processed within 1–3 business days. Processing may take a little longer during sales, holidays, or periods of high order volume.

When your order has been dispatched, you will receive a shipping confirmation with your DHL tracking information.

Delivery Times

Delivery times vary depending on your location and the shipping service available for your order.

As a general estimate, international orders may arrive within 5–12 business days after dispatch.

Please keep in mind that delivery estimates are not guaranteed. Customs clearance, weather, holidays, carrier delays, and other circumstances may occasionally extend the delivery time.

Shipping With DHL

All orders are shipped through DHL. Depending on the destination, DHL may work with a local delivery partner to complete the final delivery.

You can use your tracking number to follow your parcel throughout its journey.

Shipping Fees

Shipping charges are shown during checkout before you complete your purchase.

The final shipping cost may depend on your delivery location, package size, weight, and the shipping option available for your order.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

Harrlow does not control these fees, as they are determined by the customs authorities in the destination country.

Incorrect Delivery Information

Please carefully review your shipping information before placing your order.

Harrlow is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.

If you notice an error after placing your order, contact us as soon as possible. We will try to make corrections before the order is dispatched, but changes cannot be guaranteed.

Tracking Your Order

Your DHL tracking number will be provided once your order has been shipped.

Tracking updates may not appear immediately after dispatch. Please allow some time for DHL to scan and register your shipment.

Lost or Delayed Shipments

If your package is considerably delayed or appears to be lost, please contact us with your order number and tracking information.

We will work with DHL where necessary to locate the shipment and determine the appropriate next steps.

Damaged Orders

If your parcel arrives damaged, please take photographs of the package and the affected items as soon as possible.

Contact Harrlow with your order details and photographs so we can assess the situation and assist you with the next steps.

Returned Shipments

If a parcel is returned to Harrlow because it could not be delivered, additional shipping costs may apply if you request that the order be shipped again.